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Table of Contents
  • 1. Scope
  • 2. Conclusion of Contract
  • 3. Withdrawal
  • 4. Prices and payment
  • 5. Shipping & Conditions
  • 6. Retention of title
  • 7. Liability for defects (warranty)
  • 8. Applicable law


1.1 These Terms and Conditions (hereinafter "GTC") of Dr. Melanie Graeb (hereinafter "Seller") apply to all contracts which a consumer or entrepreneur (hereinafter "Customer") with the seller in terms of the seller in its online store goods and / or services shown completes. Herewith the inclusion of the customer's own terms is contradicted, unless it is otherwise agreed.


1.2 Within these terms is any natural person who enters into a transaction for purposes which can be attributed mainly neither commercial nor its independent vocational activity. Entrepreneurs in the sense of these conditions is a natural or legal person or a legal partnership, in concluding a legal transaction in their commercial or independent professional activity.



2.1 The product descriptions in the online shop of the seller do not constitute binding offers on the part of the seller, but intended to submit a binding offer by the customer.


2.2 The customer can submit the offer via the integrated in the online shop of the seller online order form. Here are the customer after he has selected goods and / or services in the virtual shopping cart and go through the electronic ordering process, by clicking the the ordering process final button a legally binding contract offer in relation to the goods and / or services contained in the basket ,


2.3 The seller may accept the offer within five days of the customer,

  • by forwarding to the customer a written confirmation of order or an order confirmation in writing (fax or email), wherein the extent of the receipt of the order confirmation by the customer is decisive, or
  • by the customer the ordered goods, where the extent of access of goods to the customer is decisive, or
  • by after delivery of his order, he asks the customer to pay.

If several of the above alternatives, the contract comes into effect on the date in which one of the aforementioned alternatives comes first. If the seller is not to the offer of the customer within the aforementioned period, it shall be deemed rejection of the tender, with the result that the customer is no longer bound by his declaration of intention.


2.4 If the customer chooses during the online order process, "PayPal Express" as payment method, he left by clicking the buttons at the same time concluding the ordering process also includes a payment order to his payment service. In this case, the seller declared contrary to section 2.3 now acceptance of the customer's offer at the time in which the client initiates the ordering process by clicking the buttons the final payment process.


2.5 The period for acceptance of the offer starts on the day following the dispatch of the offer by the customer immediately and shall end with the end of the fifth day, which follows the dispatch of the offer.


2.6 In the case of an offer made on the online order form of the seller of the contract will be stored by the seller and the customer by submitting his order, together with these Terms and Conditions in writing (eg. As e-mail, fax or letter) sent. In addition, the treaty text on the seller's website is archived and can be accessed free of charge by the customer via his password protected customer account, specifying the login information, if the customer has not created an account in the online shop of the seller before submitting his order.


2.7 Before binding the order via the online order form of the seller, the customer can correct his entries using the usual keyboard and mouse functions. In addition, all entries before binding submission of the order are displayed once again in a confirmation window and can be corrected by means of the usual keyboard and mouse functions.


2.8 For the conclusion of the contract is exclusively the German language.


2.9 Order processing and contact can be usually via e-mail and automated order processing. The customer must ensure that his or her designated for order processing e-mail address is correct so that at this address from the seller sent e-mails can be received. In particular, the customer must ensure in the use of spam filters that all products shipped by the seller or by his agent with the order processing Third emails can be delivered.



3.1 consumers are generally entitled to a right of withdrawal.


3.2 Further information on the right of withdrawal arising from the cancellation of this seller.



4.1 Unless the product description of the seller requires otherwise, it concerns with the prices at Prices that include VAT. Optionally, additional delivery and shipping costs are displayed separately in the respective product description.


4.2 The customer has several payment options available, which are stated in the online shop of the seller.


4.3 If prepayment agreed, payment is due immediately after conclusion.


4.4 When paying by a payment method offered by PayPal payment processing via the payment service provider PayPal (Europe) S.à rl & Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg carried out (hereinafter: "PayPal"), under the scope PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account has - under the validity conditions for payments without Paypal account , available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.


5) Delivery and shipping conditions

5.1 The delivery of goods occurs in transit to the delivery address given by the customer, unless otherwise agreed. During completion of the transaction specified in the order processing Seller's delivery address is decisive. Deviating from this, at the time of payment with PayPal deposited by the customer delivery address is decisive when selecting the payment method PayPal.


5.2 Sends the transport company sent the goods to the seller back because a delivery to the customer has not been possible the customer bears the costs for the unsuccessful delivery. This does not apply if the customer effectively exercises his right of withdrawal if he has, not responsible for the circumstance that has led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller him the performance had announced a reasonable time in advance.


5.3 For collection, the seller will inform the customer first by e-mail that the goods ordered by him to be picked up. After receiving this e-mail, the customer can pick up the goods after consultation with the seller at the headquarters of the seller. In this case, no shipping costs will be charged.

5.4 In the following areas we ship only after agreement
  • Greenland, Färöer 
  • Älandinseln
  • oversea territories of France
  • mount athos
  • Kanalinseln
  • Livigno und Campione d'Italia
  • Kanarische Inseln, Ceuta und Melilla
  • Northpart of Cyprus
  • non-European parts of the Netherlands


The seller shall pay in advance, he reserves until full payment of the purchase price owed the title to the delivered goods.



7.1 If the goods are defective, the provisions of the statutory liability for defects apply.


7.2 The customer is asked to claim the delivered goods with obvious transport damage to the deliverer and to inform the seller accordingly. The customer fails to comply, this has no effect on his legal or contractual warranty claims.



The law of the Federal Republic of Germany shall apply to all legal relationships of the parties excluding the laws on the international sale of goods. For consumers, this choice of law only insofar as the granted protection is not withdrawn by mandatory provisions of law of the country in which the consumer has his habitual residence shall apply.

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